Billing Disputes

Have a Problem? Please Talk to Us First.

Before contacting your bank, give us the chance to resolve it — it's faster, simpler, and always in your best interest.

We Can Fix This — Fast

Most billing issues are resolved within 1–3 business days when you contact us directly. No waiting on hold with your bank.

🔑 License not received? We'll resend your key immediately.
↩ Want a refund? We offer a 30-day money-back guarantee — see our policy.
💳 Unrecognized charge? We'll look up the transaction and correct any errors immediately.
★ Unhappy with the product? We can offer a replacement license, upgrade, or full refund.
? Something else? Whatever your concern, reach out and we'll do our best to help.

Filing a chargeback can make things harder and slower for you:

⚠ Bank investigations take 30–90 days — we resolve most issues in 1–3 business days.

⚠ Your bank may temporarily freeze the disputed funds.

⚠ Simultaneous chargeback and return creates conflicting claims.

⚠ Filing a chargeback after receiving a refund may affect your bank standing.

Good to know: Reaching out to us directly always gets you a faster, better outcome.

Phone

888-688-3270

Hours

Mon–Fri, 8 AM–5 PM Pacific

support@pcsecureondemand.com

Response Time

24–48 hrs by email · Same-day by phone

We are committed to your satisfaction · Please contact us before initiating a dispute